Client Success Manager – 2

The Client Success Manager will own and manage the customer service experience, acting as the primary point of contact for customer escalations. They will also be responsible for internal reporting, conducting business reviews, and partnering with various internal teams to ensure key metrics are being met.

Requirements

• 3 years of customer service and/or account management experience
• Familiarity with order fulfillment, corporate purchasing
• Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion
• Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines
• Excellent verbal and written communication skills
• Experience presenting to top-tier clients
• Ability to work with little or no supervision

Benefits

• Comprehensive Benefits package
• Life insurance
• Optional health insurance
• EOBI
• Voluntary pension scheme
• Complimentary meals
• Access to in-house gym