Quality Analyst

Zones is a Global Solution Provider of end-to-end IT solutions. The IT Quality Analyst will support IT Service Desk operations by ensuring high-quality support through training, monitoring, audits, and performance improvement.

Requirements

• Excellent written and verbal communication skills with strong presentation abilities
• Proven stakeholder management and communication skills
• Ability to work with data, analyze it, and draw meaningful inferences
• Strong organizational, analytical, and prioritization skills
• Ability to lead from the front with minimal guidance

Benefits

• Medical Insurance Coverage
• Group Term Life and Personal Accident Cover
• Flexible leave policy