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Job description
The ideal Technical Support Engineer is someone who will be passionate about our cloud collaboration vision and have a great attitude. The Technical Support Engineer is expected to be highly proficient in all areas related to our Zoom products. Must have technical support experience supporting enterprise clients.
Be a Fluent Japanese speaker. Business level English ability is also necessary for this position. Understand networking concepts, protocols, and troubleshooting methodologies. Be available for onsite visits to client locations as needed.
Zoom values customers, team members, and community care. They offer hybrid work and respect individual styles. The team includes senior staff and specialists for support. Emphasis is on collaboration and teamwork.
Company
Tech, Software & IT Services • Media & Communications
Zoom is a leading AI-first video communications platform that delivers secure, frictionless video, audio, and collaboration tools to enterprises and businesses of all sizes. Its suite includes video meetings, webinars, contact center, phone, events, and AI-powered features such as the AI Companion and Team Chat, enabling seamless interaction from conference rooms to classrooms and beyond. Zoom's unique blend of cutting-edge technology, a strong focus on user security and reliability, and a culture rooted in the core value of Care sets it apart in the competitive collaboration market. The company's collaborative, growth-oriented environment empowers employees to innovate and help customers build meaningful connections worldwide.
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