Customer Service Specialist
ZopaManchester, England, United Kingdom
Posted April 2, 2026
Full Time
About the Company
Zopa is a fintech company founded in 2005, specializing in peer-to-peer lending and offering a range of financial products including loans, credit cards, savings accounts, and bank services. With over £6 billion lent to half a million people across the UK, Zopa is committed to providing simple, fair, and honest financial solutions backed by cutting-edge technology. The company's dedication to customer feedback has led to innovations like Zopa Bank, offering FSCS-protected savings and enhanced control over finances.
Job Description
Zopa is a bank that listens to what its customers don’t like about finance and does the opposite. They are redefining what it feels like to work in finance by putting people front and centre. As a Customer Service Specialist, you will be customer-centric and a strong team player, working closely with other areas to create an exceptional customer experience every time.
Requirements
- Customer service experience within financial services or banking
- Excellent communication skills
- Ability to maintain high levels of accuracy
- Adaptability and ability to meet hanging priorities and customer demand
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
