Customer Service Specialist - Point of Sale

Customer Service Specialist role at Zopa Bank, based in Manchester, UK, responsible for handling customer inquiries, resolving issues, and improving customer experience. Work in a hybrid role, with 3 days a week in the Manchester office and flexibility to work remotely.

Requirements

• Proven experience in customer service, preferably in the financial services industry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Attention to detail and accuracy
• Ability to learn and adapt quickly

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance
• Hybrid remote work option
• Flexible working hours
• Dog-friendly office
• Option to work from abroad for up to 120 days a year