Customer Service Operative

Customer Service Operative responsible for providing high quality service to customers in person, by telephone and by e-mail, and assisting with various administrative tasks. The role involves working an average of 25.5 hours per week on a four-on-four-off rolling rota at £13.88 per hour. The successful candidate will have strong customer service skills, attention to detail, and the ability to work effectively in a team environment.

Requirements

• Provide high quality service to customers in person, by telephone and by e-mail
• Assist with various administrative tasks
• Maintain accurate and computerised databases on all necessary information regarding the centre and other relevant resources
• Use and maintain spreadsheets to update statistical data and performance monitoring information as required by the Centre Management Team
• Understand the buildings unlocking and locking up procedures and assist if necessary
• To assist in emergency situations
• To ensure the CSD desk is well-presented, tidy, looks professional and is welcoming to all customers

Benefits

• 24/7 GP
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work