Customer Success Manager, MidMarket East

Customer Success Manager at Abnormal AI, responsible for serving as primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery.

Requirements

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
• Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
• Excellent communication, presentation, and organizational skills
• Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Technical proficiency related to internet technologies, networking, and email security products
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

Benefits

• Equal opportunity employer
• Consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law