Senior Manager, Support Operations

The Senior Manager, Support Operations is responsible for leading the strategic development and continuous improvement of Age of Learning's customer support operations. This role oversees technical systems, designs scalable workflows, and drives cross-functional initiatives to optimize customer experience.

Requirements

• 5+ years of Zendesk administration and CX systems experience
• Strong knowledge of support automation tools
• Proven track record of AI and chatbot implementation
• Experience leading technical projects with cross-functional stakeholders

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
• Flexible work culture with 2 or more days in the office (hybrid) or 100% fully remote options available