Customer Success Manager (NEU) Remote
AlertMediaDublin, Ireland
Posted January 23, 2026
Full Time
About the Company
AlertMedia helps organizations protect their people and businesses through all phases of an emergency.
Job Description
We're seeking a Customer Success Manager to join our team at AlertMedia, a fast-growing SaaS start-up. The ideal candidate will have 2-3 years of experience in customer success and a passion for driving adoption, retention, and growth for our demanding, multi-national customers.
Requirements
- 2-3 years' experience as a Customer Success Manager
- Experience with Salesforce, Excel & Gainsight (a plus)
- Desire to work with demanding, multi-national customers
- Established CSM who is self-motivated and customer-focused
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of our team (business development, software development, and product management)
Benefits
- Competitive Base Salary
- Amazing rewards and incentives
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Ongoing career development opportunities
