Customer Support Representative

AppDirect is seeking a Customer Support Representative to assist customers and their partners in navigating and utilizing PartnerStack to grow their business. The ideal candidate will have strong communication and customer support skills, be a born problem solver, and thrive when presented with something new to investigate and love finding solutions.

Requirements

• 2+ years of software support experience
• Outstanding customer service and written communication skills
• Strong positive positioning and conflict resolution skills
• Proven internal communication skills in small and large teams
• Understanding of internet technologies (APIs, HTTP, REST, etc)
• Experience with Zendesk and Jira, or another support ticketing system
• Familiarity with querying information from an SQL database
• Strong desire to learn, and a penchant for troubleshooting
• Passion for documenting information that will benefit your team, and customers
• Previous experience in customer support, technical support, or a general operational role in a quickly growing startup/tech company

Benefits

• Paid vacation time
• Professional development opportunities
• Opportunity to work with a diverse and inclusive team
• AI-assisted recruitment process