Finance Business Partner, Scams
Australian Financial Complaints AuthorityMelbourne, Victoria, Australia
Posted March 26, 2026
Full Time
About the Company
The Australian Financial Complaints Authority (AFCA), established in 2018, is Australia's sole ombudsman service for financial services. It provides fair, independent dispute resolution for complaints related to banking, credit, insurance, superannuation, investments, and advice, aiming to raise standards and reduce financial disputes through innovative solutions, education, and communication. AFCA's diverse team of over 800 professionals is committed to delivering accessible, efficient, and impartial services that reflect the community's diversity, with a vision to be a world-class ombudsman service.
Job Description
Fairness feels good. Make a real impact at AFCA. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, weâre championing positive change.
Requirements
- Tertiary qualifications in Accounting, Finance, Economics or a related field
- CA or CPA qualification
- Several yearsâ experience in financial analysis, commercial finance or business partnering roles
- Advanced financial modelling capability, including driverâbased models and scenario analysis
- Strong systems expertise (e.g. Microsoft D365 FinOps, SAP, Oracle) and advanced Excel skills
- Exceptional analytical skills, attention to detail and a high level of numeracy
- Clear, persuasive communication skills with the ability to translate complex concepts for diverse audiences
- Proven ability to manage competing priorities and deliver under pressure
- A collaborative mindset and experience working with crossâfunctional stakeholders
- High ethical standards and a strong commitment to confidentiality
Benefits
- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- 20 weeks paid parental leave
- Gender affirmation leave
- Womenâs health leave
- Paid time off over Christmas