IT Application and Service Support Officer
Australian Financial Complaints AuthoritySydney, New South Wales, Australia
Posted April 1, 2026
Full Time
About the Company
AFCA is a not-for-profit and progressive financial ombudsman championing positive change, achieving our purpose takes progressive thinking, accountability and resilience.
Job Description
Fairness feels good at AFCA. We're looking for an IT Application and Service Support Officer with strong experience supporting Case Management platforms and enterprise applications, including Microsoft Dynamics 365 and integrated systems.
Requirements
- Act as Subject Matter Expert for the Case Management System (CMS) and core business applications.
- Troubleshoot and resolve advanced issues across D365 and supporting integrated environments.
- Engage with vendor support, advocating for resolution of highâimpact or systemic issues.
- Maintain CMS knowledge, releases, and enhancements, keeping documentation current and practical.
- Create clear documentation and train Level 1 support, improving awareness of changes, known issues, and support boundaries.
- Represent IT to the business as a trusted CMS expert.
- Step in to support Level 1 when required to meet service targets.
Benefits
- Inclusive leave options
- Flexible public holidays
- 20 weeks paid parental leave
- Gender affirmation leave
- Womenâs health leave
- Paid time off over Christmas
- Hybrid working
- State-of-the-art offices designed for collaboration and wellbeing