Account Manager

Job Purpose: Be the front-facing team member that ensures client satisfaction for existing clients. They will be responsible for improving Customer Loyalty and satisfaction and growing the book of business overtime.

Requirements

• Manage new and existing relationships with contracted agencies.
• Oversee rollout of services for newly acquired clients to align both parties' interests.
• Upsell additional products and services to existing clients.
• Conduct remote training utilizing web conferencing software.
• Ensure retention and client satisfaction.
• Communicate internally all client requests and projects to facilitate completion.
• Research issues reported by clients and resolve them or escalate to the appropriate department.
• Respond to client emails and phone calls including items escalated through our technical support team, Client Manager or Helpdesk
• Provide Ongoing education for all Securus Services products and services.
• Performs other duties as assigned.

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits