Field Service Technician II

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment, and installs all Securus products, features, and equipment. Travels from location to location to resolve issues and provides installation assistance, training, or troubleshooting assistance to a FSA and/or FST1.

Requirements

• Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment, and wiring per specifications, codes, standards, and operational procedures in correctional facilities
• Maintains and provides operations support for site surveys, pre-bid meetings, and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Provides administrative services on an as-needed basis or when dedicated to a particular customer
• Maintains inventory of equipment and tools
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop, etc.)

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits