Customer Service Specialist

The Customer Service Specialist is responsible for managing customer interactions, order lifecycle, and operational coordination to ensure a seamless experience. This role requires strong communication and problem-solving skills, with a focus on customer satisfaction and compliance.

Requirements

• 3+ years of experience in customer service, order management, or supply chain roles
• Knowledge of international trade flows and logistics coordination
• Proficiency in SAP or ERP systems for order management
• Microsoft Office Suite and other AI tools
• Incoterms, Letter of Credit, and export documentation knowledge
• Quality assurance processes and complaint handling experience