Customer Support Engineer

Role Overview

As a Customer Support Engineer, you will be the first point of contact for our customers and support them in the daily use of our solutions. You will primarily support customers with the operation, installation, and configuration of our own software products.

What You Will Do

Function as a helpful and knowledgeable first point of contact for our customers. Analyze and resolve primarily software-related functional questions from customers via phone, email, and/or chat, with necessary support for questions about hardware and networks.

Why It Might Be a Fit

You are enthusiastic, eager to learn, and motivated to grow in a technical support role. You get energy from helping customers and solving problems.

Requirements

• Enthusiastic and eager to learn
• Motivated to grow in a technical support role
• Basic knowledge of IT (Windows, software applications)
• Language skills: Dutch, English, and French

Benefits

• Attractive and comprehensive salary package
• Hospitalization insurance
• Meal and eco-cheques
• Mobile phone
• Company car
• Flexible working hours
• Possibility to work from home part-time