IT Bench Technician & Customer Service Representative
BEYOND IT SUPPORT LLCBradenton, Florida, United States
Posted October 21, 2025
Full Time
About the Company
Beyond IT Support delivers comprehensive managed IT services, specializing in cybersecurity, cloud solutions, and Microsoft 365 management. Their fixed‑price model offers businesses the full spectrum of network security, data protection, and user support without the overhead of an internal IT team. By treating each client as a strategic partner, they focus on proactive monitoring and rapid incident response to minimize downtime. This blend of affordability, reliability, and partnership-driven service sets them apart in the competitive managed services market.
Job Description
We are seeking a reliable and tech-savvy individual to join our IT team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues, providing in-person and over-the-phone support, and assisting customers with technical inquiries and service updates. The role requires strong troubleshooting skills and attention to detail.
Requirements
- Diagnose, troubleshoot, and repair computers, laptops, tablets and peripherals.
- Install and configure operating systems, software applications, and hardware upgrades.
- Perform routine maintenance and testing of equipment.
- Document all repairs, parts used, and services performed.
- Maintain a clean and organized workspace.
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Employee discounts
- Professional growth and certification opportunities
