IT Bench Technician & Customer Service Representative

We are seeking a reliable and tech-savvy individual to join our IT team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues, providing in-person and over-the-phone support, and assisting customers with technical inquiries and service updates. The role requires strong troubleshooting skills and attention to detail.

Requirements

• Diagnose, troubleshoot, and repair computers, laptops, tablets and peripherals.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workspace.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Employee discounts
• Professional growth and certification opportunities