Director, Customer Success

Bonterra is hiring a Director of Customer Success to lead a team that works directly with Case Management customers across the full customer lifecycle, with a focus on improving customer value, retention, and expansion.

Requirements

• Experience in a Customer Success managerial role responsible for revenue retention within a SaaS environment serving Small-to-Medium-Business (SMB) and Mid-Market customers
• Demonstrated ability to build and execute retention strategies at the portfolio level
• Proven ability to build and operate Scaled or Tech-Touch CS models, including customer segmentation frameworks
• Strong people management skills and experience leading teams through organizational change
• Professional-grade communication and presentation skills
• Effective organizational change management skills
• Superior technology skills, especially with applications across the CS tech stack

Benefits

• Comprehensive benefits package
• Bonuses, incentives, equity, and a comprehensive benefits program