Enrollment Advisor

Consultative position focused on facilitating prospective students through the application, enrollment, and onboarding journey for bachelors, masters and/or certificate programs.

Requirements

• Consistently achieves daily targets pertaining to call volume, customer service time, initial contacts, new applications, and new completed files as established by the Enrollment leadership team.
• Achieves term enrollment targets assigned per program.
• Meet the Call/SMS/Email Quality Score as communicated by enrollment leadership
• Consistently participate in 1:1 coaching interactions with direct line manager while being self-aware of current performance, insights and actions needed to improve
• Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program.
• Build and manage a mature, active pipeline of leads
• Advise prospective students using a consultative enrollment process, with the goal of determining if the program is a fit for their educational needs.
• Effectively follow departmental lead management guidelines for all leads.
• Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
• Effectively communicate trends, quality of leads, and program updates with appropriate departmental team members.
• Adhere to Title IV and FERPA compliance standards.
• Consistently conduct self-audits to ensure efficiency and consistency of database.
• Monitor application process to ensure effective communication in tandem with application deadlines.
• Maintain minimum standard database audit scores.
• Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
• Requires the ability to have a flexible schedule, including weekends and evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week, at overtime compensation rate.