Head of Partner Success

The Head of Partner Success is responsible for building and leading a customer success function at Cadmus, a company that works with institutions in the higher education sector. The role requires experience in customer success or account management, with a strong track record of building and leading teams, as well as genuine fluency in higher education governance and stakeholders. The ideal candidate will have executive presence, a passion for teaching and learning, and a mission-driven approach.

Requirements

• 6+ years in customer success or account management
• At least 2 years in a leadership role
• Experience in EdTech or SaaS with institutional buyers
• Genuine fluency in higher education governance and stakeholders
• Executive presence
• Passion for teaching and learning
• Mission-driven approach

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development