Central Reservations Specialist
Cape Resorts GroupNew Jersey, United States
Posted March 12, 2026
18 - 18 USD
Full Time
About the Company
Cape Resorts Group is a family-owned hospitality group that operates a portfolio of luxury resorts and boutique hotels across the United States, with flagship properties such as The Virginia and Congress Hall in Cape May. The company offers an integrated suite of experiences—including upscale restaurants, farm-to-table dining, spa services, wedding and event planning, banquets, and retail outlets—designed to deliver a seamless blend of elegance, comfort, and local charm. With more than 25 years of heritage, Cape Resorts Group has earned a reputation for impeccable service and has been recognized by Condé Nast Traveler as one of the top 25 hotels in the U.S. The group emphasizes community, employee engagement, and partnership, cultivating loyalty and tradition while inviting talented professionals to join through CapeCareers.com.
Job Description
The Reservations Specialist is responsible for handling incoming reservations and informational calls for Cape Resorts' properties, assisting guests with planning and booking reservations, and utilizing resort software systems to maintain knowledge on all room types, policies, and availability.
Requirements
- Professionally, patiently, and politely assist all incoming calls
- Accurately input hotel reservations with minimal-to-no errors
- Efficiently utilize all resort software systems
- Maintain confidentiality regarding guest records, credit card information, and hotel policies
- Work with varying schedules to reflect the department's business needs
