Contact Centre Associate

Deliver exceptional service, handle customer queries via phone, email, and online messaging, and support customers across Savings and Omni Capital Retail Finance divisions. This is a full-time role based in Basingstoke, England, UK.

Requirements

• Proven customer service experience
• Confidence handling a high volume of customer interactions
• Excellent communication skills
• Strong attention to detail
• A positive, customer-focused mindset
• Comfortable using multiple computer systems and Microsoft Office products
• Self-motivated, organised and able to work both independently and as part of a team
• Adaptable and comfortable working in a changing environment

Benefits

• Competitive salary
• Annual performance-related bonus
• Generous pension scheme
• Life assurance
• 25 days holiday + bank holidays
• Additional paid volunteering day
• Healthcare benefits
• Employee Assistance Programme
• Free eye test vouchers
• Discounted gym membership
• Season ticket travel loans