We’re unique and changing lives every day. We’re changing lives for both our patients and our team members. We’re different than most primary care providers and rapidly expanding, seeking great people to join our team.
Requirements
- Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
- In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
- Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.
- Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
- Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
- Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
- Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
- Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
- Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
- Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.
- Completes all required training to dispense medications from medication room.
- Performs other duties as assigned and modified at manager’s discretion.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
