We’re a unique healthcare provider looking for a Center Clinical Manager to join our team. As a healthcare and leadership-focused position, you will work directly with patients, families, doctors, and other medical personnel to provide high-quality care. You will be responsible for supervising care team members, ensuring clinical and quality standards are met, and collaborating with team members to achieve team goals.
Requirements
- Provide extraordinary customer service and professionalism to all internal and external customers
- Identify patient service requirements by establishing personal rapport with patients and other persons in a position to understand service requirements
- Ensure clinical and quality standards of ChenMed are consistently met
- Collaborate with team members to ensure quality and consistency of Daily and Super Huddles
- Address / resolve any customer-service issues and elevate them to Center Manager and/or Market Clinical Manager when needed
- Maintain patient confidence and protect operations by monitoring confidential information processing
- Serve as hiring manager for Care Promoters, X-ray tech and Med Tech
- Monitor team performance from a clinical perspective, identify issues, work through resolutions and provide both informal and formal feedback
- Orient new Care Promoters to their duties including philosophy of care, patient flow and clinical competencies
- Provide ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities
- Ensure completion of patient care requirements by scheduling and assigning care team members and following up on work results
- Ensure operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Monitor the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out
- Triage patient phone messages making sure patient calls are thoroughly vetted and routed to the correct team member and returned in an appropriate time frame
- Maintain medical supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations
- Complete all required training to dispense medications from medication room
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Flexible Spending Account
