We're a healthcare company that's transforming the lives of seniors and changing America's healthcare for the better. We're looking for an IT Field Support Technician to join our team.
Requirements
- Provides level 1-2 technical support in a professional manner to customers
- Documents and updates troubleshooting procedures, operating manuals and user guides
- Sets up computers and installs desktop software applications
- Communicates customer concerns and recommends improvements to our development and engineering staff
- Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners
- Adheres to policies and procedures as per corporate manuals and directives
- Handles daily technical support activities on desktop support, data network and server management
- Provides LAN and WAN support to remote end-users
- Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps
- Ensures that tickets in the system queue are being completed in a timely manner
- Assists all users with questions, complications, and/or problems when using proprietary software
- Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed
- Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers
- Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines
- Assists with and updates assigned support service requests
- Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department
- Administers active directory as related to group policy creation and development and user administration
- Works on IT projects (independently or with collaboration from others)
- Manages hardware and software inventory according to the needs of the department
- With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order
- Configures new servers and reconfigures established servers as determined by leader
- Performs other duties as assigned and modified at manager’s discretion
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
