Enterprise Customer Success Manager UK&I

Choco is seeking an Enterprise Customer Success Manager to lead the onboarding, implementation, and rollout of a strategic enterprise partnership. The role involves driving structured implementation, aligning internal teams and enterprise stakeholders, and ensuring successful adoption across markets.

Requirements

• 6-8+ years of experience in enterprise customer success, enterprise delivery, program management, or consulting or enterprise delivery roles
• Proven experience leading complex enterprise implementations or rollouts
• Strong ability to manage multi-layered enterprise stakeholders across large organizations
• Experience coordinating cross-functional teams across Sales, Product, Tech, Operations, and Customer Success
• Ability to bring structure to complex or ambiguous enterprise environments
• Strong communication skills and credibility with senior stakeholders and executives
• Commercial awareness and understanding of how implementation success drives retention and expansion
• Intrapreneurial mindset and comfort operating in a scale-up environment without heavy internal processes
• Fluent English (C2 level)

Benefits

• Career defining impact
• Help build the playbook for how Choco delivers enterprise onboarding and implementations
• Work directly with leadership on high-impact strategic initiatives
• Help scale a partnership with one of the world’s largest food companies across Europe
• Join a mission to digitize the food supply chain across Europe