Customer Relationship Management and Enterprise Content Manager

We are seeking a CRM/ECM Manager to lead and optimize our CRM and ECM platforms and services. This role will be responsible for leading a team of CRM/ECM administrators and developers, ensuring successful integration of these platforms with other systems and business processes, and designing, developing, and implementing high-quality, scalable solutions that meet business needs and support our strategic objectives.

Requirements

• Minimum of 4 – 6 years of experience in CRM, Content Management Business Analysis, or related technology roles, and a minimum of 1-3 years of management or leadership experience.
• Proven ability to manage and administer complex digital platforms, including online banking systems and CRM solutions.
• Experience developing and executing digital strategies that drive member or customer engagement and operational efficiency.
• Strong vendor and stakeholder management skills, including contract negotiation and performance management.
• Excellent communication and presentation skills, with the ability to influence executive stakeholders and bridge technical and non-technical discussions.
• Proficiency in data analysis and reporting to inform digital decision-making.
• Deep understanding of SDLC, Agile methodologies, and digital security standards.
• Ability to function in a consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer printer).

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement