Incident Manager, EMEA

Cockroach Labs is seeking an Incident Manager to lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security/compliance events in the EMEA region. The role involves managing the full lifecycle of incidents, leading cross-functional response efforts, and providing clear communication to stakeholders.

Requirements

• 5+ years of experience in technical operations, SRE, support, or incident management roles
• Strong troubleshooting and analytical skills in a 24x7 operational environment
• Excellent written and verbal communication skills across technical and non-technical audiences
• Working knowledge of AI-assisted tools and the ability to apply them effectively
• Ability to remain calm and structured during high-pressure situations
• Proven ability to assume command during high-severity incidents

Benefits

• Stock Options
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• Retirement Benefits
• Mental Wellbeing Benefits