Incident Manager

Cockroach Labs is looking for an Incident Manager to lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security/compliance events in the NA region.

Requirements

• Manage the full lifecycle of incidents from detection through resolution, ensuring adherence to established incident management processes.
• Lead and coordinate cross-functional response efforts to drive timely and effective incident resolution.
• Declare and escalate high-severity incidents, mobilizing appropriate stakeholders and leadership as needed.
• Serve as an escalation point for critical incidents and support crisis response activities.
• Track corrective actions to completion to reduce repeat incidents.
• Provide clear, timely communication to technical and non-technical stakeholders, including customer-facing updates when required.
• Contribute to incident metrics tracking (e.g., MTTR, MTTD, recurrence) and support reporting on trends and areas for improvement.
• Support ongoing improvements to incident management processes, documentation, and tooling.
• Participate in a rotational on-call schedule to ensure 24x7 coverage for high-severity incidents.

Benefits

• Stock Options
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• Retirement Benefits
• Mental Wellbeing Benefits