Contact Centre Customer Support Officer

Join Compass as a Contact Centre Customer Support Officer and help shape the future of education. Deliver great customer support, resolve issues, and work collaboratively with your team to deliver the best outcomes for customers.

Requirements

• 2+ years' experience in customer/member service roles within a contact centre or similar support environment
• Strong communication skills and the ability to build positive relationships with customers
• Confidence solving problems and investigating issues to find the right solution
• A proactive approach to learning new systems and product features
• The ability to manage multiple enquiries and prioritise tasks in a fast-paced environment
• A team-focused mindset with a strong commitment to customer outcomes
• Flexibility to work a rotational roster between the hours of 7am to 8pm AEST

Benefits

• Learning and development opportunities, including a dedicated PD budget
• 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support
• A parental leave program for both primary and secondary carers
• A supportive, inclusive culture where your voice is valued and heard
• The environment to grow alongside a fast-moving, ambitious organisation