Customer Support Specialist
MableMelbourne, Victoria, Australia • Queensland, Australia • Sydney, New South Wales, Australia
Posted February 23, 2026
Full Time
About the Company
Mable is one of Australia's leading and fastest-growing healthtech platforms.
Job Description
As a Customer Support Specialist at Mable, you'll be at the heart of our platform, supporting and empowering every type of user we serve. Our team is trained across all things Mable, making us the go-to crew for solving problems, creating seamless experiences, and turning everyday interactions into moments of connection.
Requirements
- Assisting the Mable community in a high volume inbound call centre environment
- Display excellent interpersonal skills with an empathetic and compassionate approach to customers
- Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
- Proactively educate our users on getting the most out of Mable based on their individual needs
- Advocate for customers to ensure their needs are met and inquiries resolved
- Deliver standard service excellence that is in line with our code of conduct and company values
- Meet individual and team KPIs
Benefits
- 14 weeks of paid parental leave for primary carers
- 6 weeks of paid parental leave for secondary carers
- Flexi leave days
- Floating public holiday
