Customer Support Officer

Customer Support Officer role at Compass, providing comprehensive support to schools using the Compass platform across multiple jurisdictions, delivering great customer experience and helping schools get the most out of the platform.

Requirements

• 2+ years' experience in customer/member service roles within a contact centre or similar support environment
• Strong communication skills and the ability to build positive relationships with customers
• Confidence solving problems and investigating issues to find the right solution
• A proactive approach to learning new systems and product features
• The ability to manage multiple enquiries and prioritise tasks in a fast-paced environment

Benefits

• Learning and development opportunities, including a dedicated PD budget
• 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support
• A parental leave program for both primary and secondary carers
• A supportive, inclusive culture where your voice is valued and heard
• The environment to grow alongside a fast-moving, ambitious organisation