GUEST RELATIONS OFFICER

Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. As a Guest Relations Officer, you'll be part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Requirements

• Welcome MS clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
• Acting as way-finders and hospitality services resource for all guests
• Reviewing and committing to memory the profiles of VIP guests expected for the day
• Recognizing and welcoming VIP guests using service excellence standards
• Assist with lobby flow including employee and visitor cues to elevators
• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
• Providing smooth and efficient check in experience for groups, guests and visiting MS employees
• Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
• Be actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
• Escort guests to their destination as required
• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
• Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
• Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave