Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.
Requirements
- Welcome MS clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
- Provide a prompt and courteous welcome to all guests upon their arrival
- Acting as way-finders and hospitality services resource for all guests
- Reviewing and committing to memory the profiles of VIP guests expected for the day
- Recognizing and welcoming VIP guests using service excellence standards
- Assist with lobby flow including employee and visitor cues to elevators
- Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
- Providing smooth and efficient check in experience for groups, guests and visiting MS employees
- Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
- Be actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
- Escort guests to their destination as required
- Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
- Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
- Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
- Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
- Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
- Must be flexible in working at multiple site locations to support business operations
- Operate the Evening Meal Program Operation from 6pm – pm
- Retrieve food deliveries from personnel
- Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
- Responsible for all general Lobby & Evening Meal Program duties as required
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
