Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. The Client Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite.
Requirements
- Deliver a high-touch, luxury hospitality client experience
- Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Client Center
- Manage the Client Center reception desk as a central resource for all guests
- Memorize VIP visitor names and photos to provide a personalized greeting and experience
- Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
- Implement established security policies and Client Center procedures related to arriving and departing visitors, contractors, and deliveries
- Manage all Client Center activity within the reservations system
- Conduct tours of the Client Center for prospective guests
- Book pop-up or same-day meetings, audiovisual services, catering, and special requests
- Assist with pre-registering guests for meetings and events
- Serve as a hospitality resource by providing wayfinding, amenities, and organizational information
- Communicate guest and meeting requests effectively to appropriate teams
- Maintain thorough knowledge of emergency procedures
- Adhere to the Client Center’s signature hospitality appearance and standards
- Conduct walkthroughs to ensure a clean and organized environment
- Troubleshoot guest and team member requests, including resolving meeting conflicts
- Understand company culture and policies and procedures
- Submit daily reports to appropriate stakeholders
- Conduct room checks prior to simple bookings
- Work closely with planning and reservations teams
- Attend daily operational meetings
- Maintain flexible availability including evenings and weekends
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
