Director of Collections Strategy
Concord ServicingScottsdale, Arizona, United States
Posted January 26, 2026
Full Time
About the Company
Concord Servicing offers a complete range of loan servicing solutions across multiple asset classes.
Job Description
The Director of Collections Strategy owns the technology, execution model, and performance infrastructure that drives Concord Servicing's collections outcomes. This role acts as the operational extension of the VP of Contact Center, translating portfolio strategy into dialing architecture, campaign execution, analytics requirements, and measurable portfolio results.
Requirements
- 10+ years of collections contact center leadership experience
- Deep, hands-on expertise with Genesys Cloud in a collections environment
- Strong command of collections performance drivers and portfolio analytics
- Demonstrated ability to partner with analytics teams to drive execution and outcomes
- Experience operating in regulated servicing or financial services environments
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
