Customer Success Operations Lead
ContentsquareLondon, England, United Kingdom
Posted April 8, 2026
Full Time
About the Company
Contentsquare is a global leader in the experience analytics space, with a growing presence across 15 offices worldwide.
Job Description
Contentsquare is looking for a Customer Success Operations Lead to join their Revenue Operations team. The role will involve supporting global CS leadership, driving continuous process improvement, and partnering with Senior GTM Ops, Customer Success management, and internal system stakeholders.
Requirements
- Advanced experience with Salesforce (reporting, dashboards, and data architecture) and Gainsight (Success Plans, Playbooks, and Health Scoring)
- 3-5 years of experience in Revenue Operations, Sales Operations, or a dedicated CSM Operations role within a SaaS environment
- Exceptional attention to detail with a GTM business approach to data
- Strong written and verbal English communication skills
- Proven ability to work cross-functionally and manage competing priorities
- Proactive mindset and ability to identify friction in the customer lifecycle
Benefits
- Virtual onboarding
- Hackathon
- Flexible work policy
- Generous paid time-off policy
- Lifestyle allowance
- Stock options
- Employee Resource Groups