Customer Support Advisor
CPI SecurityCharlotte, North Carolina, United States
Posted October 31, 2025
40000 - 50000 USD year
Full Time
About the Company
CPI Security is a leader in customized security and home automation solutions, offering comprehensive services including home security, business security, new construction pre-wire, energy management, web-based video monitoring, and smart home integration. With over 30 years of experience, CPI stands out by designing, installing, monitoring, and servicing their own systems, ensuring a seamless and integrated approach to security needs. The company fosters a positive work environment with competitive benefits, paid training, and community involvement, making it an attractive employer in the Southeast.
Job Description
CPI Security is seeking a Customer Support Advisor to join their growing team in Charlotte, NC. The role involves providing excellent customer service to customers dealing with home automation and video products, resolving system issues, and ensuring customer satisfaction. CPI Security is a leading security provider with a long history of innovation and community involvement.
Requirements
- Respond to and resolve customer questions and requests.
- Provide exceptional customer support through various platforms.
- Apply troubleshooting methods and documentation.
Benefits
- Medical, dental, vision, short- & long-term disability, life insurance
- PTO
- 401(k) plan
- Free security system after 90 days
- On-site café, fitness facility, basketball court
