Program Director

Cresta is a company on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The company is looking for a Program Director, Strategic Accounts to drive end-to-end deployments and value realization across its largest and most strategic enterprise customers.

Requirements

• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
• Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
• 3+ years of experience managing or mentoring implementation or delivery teams
• Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
• Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
• Strong financial acumen and ability to connect technical outcomes to business value and ROI
• Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations
• Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits