Cresta is a company on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The company is looking for a Program Director, Strategic Accounts to drive end-to-end deployments and value realization across its largest and most strategic enterprise customers.
Requirements
- 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
- Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
- 3+ years of experience managing or mentoring implementation or delivery teams
- Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
- Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
- Strong financial acumen and ability to connect technical outcomes to business value and ROI
- Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations
- Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits