Strategic Solutions Engineer, West

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As a Strategic Solutions Engineer, you'll be at the forefront of the AI transformation in customer experience, guiding prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions.

Requirements

• 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
• Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
• Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
• Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
• Ability to design and communicate complex solutions clearly to both technical and business audiences.
• Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
• Fast learner and self-starter who thrives in high-growth, high-collaboration environments.
• Enthusiastic about Cresta's mission and motivated to help customers unlock value from AI.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits