Customer Retention Team Leader

Culligan UK Limited is looking for an experienced and proactive Customer Retention Team Leader to manage our Retention team. As the leader of our fantastic team of Customer Retention Executives, you'll play a crucial role in helping Culligan UK achieve its customer retention goals.

Requirements

• Proven leadership skills with the ability to inspire and develop a high-performing team
• A passion for coaching and motivating others to reach their full potential
• A continuous improvement mindset, encouraging problem-solving and sharing best practices
• Retention or sales experience – ideally B2B - in a high volume, high pressure environment
• A customer-focused mindset, ensuring the best outcomes for customers, shareholders, and the business
• Demonstrated ability to influence and construct business strategy and improvements
• Demonstrated ability to reduce and manage customer demand
• Strong knowledge and demonstrated skills in utilising a CRM effectively

Benefits

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Free onsite parking
• Life Assurance