Technical Support Specialist - L2
Culture FitsMaryland, United States
Posted February 24, 2026
Full Time
About the Company
Culture Fits has built a 15‑year reputation as a recruitment specialist that prioritizes both technical and cultural alignment, ensuring new hires integrate seamlessly into teams and deliver consistent, positive customer experiences. The firm offers a broad portfolio of managed service provider (MSP) and managed security service provider (MSSP) solutions, along with expertise in cyber‑security, information security, and industry‑leading platforms such as Trumethods, EOS, Kaseya, and ConnectWise. By combining rigorous talent assessment with deep technical knowledge, Culture Fits helps organizations reduce conflict, enhance collaboration, and maintain a cohesive workplace culture. Its unique blend of veteran recruitment experience and hands‑on security services positions it as a trusted partner for companies seeking both top talent and robust IT protection.
Job Description
We are seeking a Technical Support Specialist - L2 to join our team. The ideal candidate will have tier 1/2 experience performing Windows and Mac desktop support in a business environment. Prior experience working in a desktop support role for an Information Technology Managed Services Provider (MSP) is required.
Requirements
- Respond to and resolve client incidents via remote and on-site desktop support.
- Resolve client system outages and coordinate client communication.
- Maintain ownership of multiple client issues and incidents while independently researching reliable and scalable solutions.
- Facilitate hardware orders and deploy new workstations
- Update client documentation and standard procedures
- Maintain response SLAs and follow standard operating procedures for triage and troubleshooting.
- Collaborate with other Support Services staff to ensure a positive and effective client experience.
- Provide regular status updates to Support Service Manager and other senior staff.
- Attend regular individual and team supervision meetings
