Application Support Specialist

This is a 100% in-office role in Long Island City (no remote) that involves providing technical assistance and support to users for eVital and other software applications supporting the Center for Population Health Data Science.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.
• 2+ years of experience supporting enterprise software applications (technical support, application support, or help desk with a software focus).
• Strong proficiency in troubleshooting application issues, user access, and common business software.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving skills.
• Customer-focused with patience and empathy in user interactions.

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance