Service Delivery Manager (Full Time, Mainz, English+German)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region. We are seeking a dynamic Service Delivery Manager to lead our expanding onsite support and service desk service organization.

Requirements

• Proven experience in IT service delivery or IT service management
• Strong knowledge of ITIL framework and IT service management best practices
• Experience managing service delivery in a fast-paced, customer-facing environment
• Good understanding of IT systems, networks, and infrastructure
• Strong problem-solving and troubleshooting skills
• Good communication and interpersonal skills
• Ability to motivate and manage a team
• Experience with service management tools (e.g., ServiceNow, BMC, etc.)
• Good understanding of and motivation for working in the regulated pharmaceutical environment
• Strong sense of urgency handling critical issues
• Ability to prioritize and manage multiple demands, projects and cross-functional teams
• Proven experience in global IT service delivery or IT service management
• Ability to involve and communicate effectively with necessary stakeholders

Benefits

• Paid special leave
• Edenred Card
• Fishing for Friends – employee referral program
• Gift vouchers
• Professional development and career advancement
• Friendly and international work environment
• Company-sponsored events