Customer Service Representative (German)

Role Overview

Join our client's team in Lisbon as a German-speaking Customer Service Representative. Work in a hybrid remote model, addressing customer inquiries and collaborating with teams across locations. High-quality service delivery and flexibility are key.

What You Will Do

Address customer inquiries through various channels, evaluate concerns, and implement measures to fulfill customer requirements. Collaborate with teams and report system irregularities.

Why It Might Be a Fit

If you have a C1 level in German, excellent written and verbal skills, and a calm manner, this role might be a good fit. You'll work in a dynamic environment, with a flexible and creative personality.

Requirements

• German language C1 level
• English language skills to a business standard
• Excellent written and verbal skills
• High interpersonal skill level
• Calm manner and ability to work under pressure
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• Flexible, creative, and driven personality
• General computer knowledge (MS Office, Internet)

Benefits

• Permanent working contract
• Food Allowance - paid monthly
• Health Insurance
• Birthday Day: 1 Extra leave day per year
• Referral Program
• Home Office: 2 days in the office and 3 days from home in average per week
• Access to LinkedIn Learning
• Access to Employee Assistant Tool
• Fruit and coffee in the office
• Protocols with local partners