Customer Support Representative (German)

Role Overview

Customer Support Representative for a leading Outsourcing/BPO company in Lisbon, Portugal. The role involves managing and resolving customer support cases, collaborating with internal teams, and maintaining high customer satisfaction levels.

What You Will Do

Manage and resolve customer support cases, collaborate with internal teams, and maintain high customer satisfaction levels.

Why It Might Be a Fit

The ideal candidate will have native/fluent German language skills, experience in paid campaign management, and a background in Digital Marketing. The company offers a comprehensive initial training, support from colleagues, and health and wellbeing initiatives.

Requirements

• Native/fluent in German both verbal and written
• Fluent in English (minimum B2 level)
• Experience in paid campaign management
• Degree in Marketing or a related field
• Background in Digital Marketing
• Experience in a Contact Centre or service environment within the Ad Tech industry
• Strong familiarity with social media platforms
• Basic understanding of digital advertising
• Excellent customer service skills
• Ability to work effectively both independently and as part of a team

Benefits

• Modern office in a city center
• Comprehensive initial training and guidance
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance