Customer Support Representative (German)

Role Overview

We are looking for a German speaking Customer Support Representative to join our team in Lisbon. The role involves managing customer calls, investigating and resolving issues, and working in a fast-paced contact centre environment.

What You Will Do

You will be responsible for managing incoming and outgoing customer calls, investigating and resolving issues, and escalating complex issues according to company protocols.

Why It Might Be a Fit

This role is ideal for someone who is fluent in German and English, has previous contact centre or customer service experience, and is enthusiastic about technology and customer service.

Requirements

• Native/fluent in German both verbal and written
• Fluent in English (minimum B2 level)
• Ability to listen actively and solve issues in the first contact with customers
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and able to keep a cool head even in stressful situations

Benefits

• Modern office in a city center
• Comprehensive initial training and guidance
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance