Senior Customer Solutions Engineer - US

dbt Labs is looking for a Senior Customer Solutions Engineer to help customers with complex technical challenges with empathy, clarity, and precision. The role involves troubleshooting, customer education, and internal escalation. The ideal candidate has 5+ years of experience in a technical consulting, advanced support, or software development role within a SaaS environment.

Requirements

• 5+ years in a technical consulting, advanced support, or software development role within a SaaS environment
• Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations
• Excellent written and verbal communication; able to explain symptoms, root causes, and solutions clearly
• Hands-on experience in managing escalations to Engineering, with attention to reproducibility and clarity
• Collaborative, humble, and detail-oriented teammate who is passionate about helping others succeed
• Comfortable working with distributed teams across time zones — especially cross-region Engineering partners

Benefits

• Unlimited vacation time
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for: home office setup, learning and development, office space, and more