Customer Support Specialist
DealerwareAustin, Texas, United States
Posted March 30, 2026
Full Time
About the Company
Dealerware is a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible.
Job Description
Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. As a Customer Support Specialist, you will provide first-level support for inbound cases from Dealerware customers via phone, chat, email, or by any other communication method employed by the team.
Requirements
- Exceptional analytical and problem-solving skills
- Ability to meet and/or exceed established KPIs, SLAs, and OKRs
- Tech-forward, smartphone/mobile device proficient
- Ability to verbally educate and effectively convey knowledge on product use and process
- Excellent customer service delivery—demonstrated empathy, patience, and understanding in stressful customer situations—ability to put the customer at ease
Benefits
- Competitive base salary with bonus incentive eligibility
- Full benefits (medical, dental, vision, disability)
- 401(k) with company match
- On-demand educational courses via LinkedIn Learning
- Tuition reimbursement and continuing education
- Unlimited paid vacation policy
- Flexible work
- Generous Paid Parental Leave program
- Modern office and a dynamic team in downtown Austin with free parking
- Friendly, small company environment with a progressive culture
