Customer Support Specialist

Dealerware is seeking a Customer Support Specialist to provide first-level support for inbound cases from customers via phone, chat, email, or other communication methods. The ideal candidate will be able to manage a high-volume caseload, troubleshoot dealership support and product cases, and maintain accurate support case information.

Requirements

• Exceptional analytical and problem-solving skills
• Ability to meet and/or exceed established KPIs, SLAs, and OKRs
• Tech-forward, smartphone/mobile device proficient
• Ability to verbally educate and effectively convey knowledge on product use and process
• Excellent customer service delivery—demonstrated empathy, patience, and understanding in stressful customer situations—ability to put the customer at ease

Benefits

• Competitive base salary with bonus incentive eligibility
• Full benefits (medical, dental, vision, disability)
• 401(k) with company match
• On-demand educational courses via LinkedIn Learning
• Tuition reimbursement and continuing education
• Unlimited paid vacation policy
• Flexible work
• Generous Paid Parental Leave program