Customer Support Team Lead, APJ
DeepLChiyoda, Japan
Posted August 26, 2025
Full Time
About the Company
DeepL is a global communications platform powered by Language AI, offering human-sounding translations and intelligent writing suggestions since 2017. The company serves over 100,000 businesses and millions of individuals, enabling effective communication across language barriers while prioritizing enterprise security. DeepL's distinctive approach empowers users to reach new markets, enhance productivity, and express ideas clearly.
Job Description
DeepL is a global communications platform that leverages Language AI to help businesses transform communication and reach new markets. They are seeking a Regional Technical Support Manager in Japan to lead a growing support team, helping customers navigate their experience and improve team performance. The role requires a customer-focused individual with strong communication skills and a passion for both Japanese and English.
Requirements
- 5+ years of experience working in a support team and a leadership level
- Strong communication skills in both Japanese and English
- Experience with data analytics and interpretation of issues
- Pro-active nature and willingness to learn new things
- Empathy and understanding of others' needs
Benefits
- Diverse team
- Hybrid work
- Flexible hours
- In-person team events
- Monthly full-day hacking sessions
- 20 days of annual leave
